FAQ
Ordering
How can I place an order at livanofashion?
You can easily place an order by adding your favorite items to the shopping cart and completing the checkout process. After placing your order, you will receive a confirmation email.
Can I change or cancel my order?
If your order has not yet been processed, it may be possible to change or cancel it. Please contact our customer service as soon as possible.
Shipping
What are the shipping costs?
Shipping costs are clearly displayed during checkout. Any promotions such as free shipping will be applied automatically.
How long does delivery take?
We aim to deliver your order as quickly as possible. The estimated delivery time is stated on the product page and in your order confirmation.
Do you ship internationally?
Yes, livanofashion ships internationally. Available countries and delivery times are shown during checkout.
Returns & Exchanges
Can I return my order?
Yes, you can return your order within the stated return period, provided the items are unworn and in their original condition.
How does the return process work?
Please contact our customer service to register your return. You will then receive further instructions.
When will I receive my refund?
Once we have received and inspected your return, the refund will be processed within a few business days.
Payment
Which payment methods do you accept?
At livanofashion, you can securely pay using the payment methods available during checkout.
Is it safe to pay at livanofashion?
Yes, all payments are processed through a secure payment environment.
Products
How do the sizes fit?
Sizing may vary per item. Please refer to the size chart on the product page to choose the best fit.
Are the product photos accurate?
We do our best to display our products as accurately as possible. Minor color differences may occur due to screen settings.
Customer Service
How can I contact livanofashion?
You can reach us via the contact form on our website or by email. We aim to respond within 24 hours.